Frequently Asked Questions
The backpack can power a range of devices, including:
- AC devices like laptops, small fans, and projectors (up to 180W).
- USB devices like smartphones, tablets, and cameras.
- Type-C output supports devices like newer phones, tablets, and certain laptops.
Make sure the connected device’s power requirement does not exceed the rated capacity of the backpack.
Yes, the backpack can charge most laptops using the AC outlet (220V) or Type-C port. Ensure your laptop’s power needs are within the 180W limit.
The runtime depends on the power draw of the connected devices. For example:
- Laptop (~50W): 2-3 hours
- Smartphone (~10W): Multiple charges
- Small fan (~30W): 4-5 hours
Using multiple devices simultaneously will drain the battery faster.
The LED screen shows:
- Battery level
- Charging status
- Radio function
No. You cannot listen to the AM/FM radio while using the Bluetooth connection to play music or connect other devices. You can only use the radio functions, one at a time.
The backpack is designed to be splash-resistant, suitable for light rain and outdoor conditions. However, avoid submerging it in water.
Yes, it’s designed for outdoor use, but avoid prolonged exposure to high heat to preserve battery health. Try to keep it in shaded areas when not actively charging.
Check with your airline. Most airlines have restrictions on lithium batteries based on capacity. If the battery is within the permissible limits (usually below 100Wh per battery), it can be carried in hand luggage.
The backpack is equipped with overload protection. If a connected device draws more than the rated capacity, the inverter will automatically shut off to prevent damage.
Yes, the backpack supports pass-through charging, meaning you can charge the battery while simultaneously powering other devices.
- Store in a cool, dry place when not in use.
- Clean the solar panel regularly with a soft cloth for better efficiency.
- Avoid over-discharging the battery to extend its life.
The backpack uses a rechargeable lithium Iron phosphate (LIFEPO4) battery. Depending on usage and care, it can last for 6000 charge cycles. Proper care, such as avoiding deep discharges and overheating, can extend battery life.
Yes, you can power your devices using the AC outlet or USB ports simultaneously for multiple use.
The backpack features hard-shell, foldable, monocrystalline solar panels, known for their high efficiency and durability, making them suitable for outdoor activities and low-light conditions.
The backpack is made with weather-resistant materials designed to withstand outdoor use. It is reinforced to endure light rain, dust, and minor impacts, giving it an average life span of up to 20 years.
The backpack has overload and short-circuit protection. If the total power draw exceeds the rated capacity, the system will automatically shut down the output to prevent damage. Simply unplug some devices, reset the power, and it will work again.
Absolutely! This backpack is perfect for emergency scenarios. You can use it to power essential devices like phones, flashlights, small fans, and radios during outages.
Yes, the backpack’s Bluetooth module uses standard encryption to ensure a secure connection between your device and the backpack’s audio system.
The backpack’s battery is expandable from 76.8WH to 153.6WH for extended usage.
The backpack usually comes with a 12-month warranty, covering manufacturing defects and performance issues. Check the product manual or seller’s terms for specific warranty details.
In case of a malfunction, turn off all outputs and disconnect all devices. Swith off the power button for 10-15 seconds to reset the system. If the issue persists, refer to the user manual or contact customer support.
Yes, most drones and cameras can be charged via USB or AC outlets. Ensure that the power requirements are within the 180W limit to avoid overload.
The IRESS Backpack is available through our website and authorized distributors. Please visit the e-commerce section on our website at www.iress.ng or contact our sales team at +2348139697349 for more information.
To optimize efficiency:
- Prioritize high-capacity devices first (e.g., laptops).
- Use Type-C ports for faster charging of compatible devices.
- Avoid plugging in all devices simultaneously to prevent overload and slower charging.
Most e-bike or scooter batteries require more than 180W, so it’s unlikely the backpack can fully charge them. However, you can use it to charge smaller accessories like bike lights or GPS units.
The backpack may include cables like:
- USB-C to USB-C
- AC power cord
- Lightbulb cable (12V)
- Battery cable connector
Check the product manual for the complete list of other included accessories.
The backpack is equipped with a Battery Management System (BMS) that monitors temperature. If it detects overheating, it will shut down automatically to prevent damage. Allow the backpack to cool before using it again.
Batteries below 100Wh are generally allowed on flights, but some airlines may require approval for batteries between 100-160Wh.
If the screen freezes or becomes unresponsive:
- Turn off the backpack.
- Disconnect all devices.
- Switch off the power button for 10-15 seconds to reset the system.
- If the issue persists, contact customer support.
Yes, as long as the total power consumption is within 180W. Be mindful that gaming consoles or TVs might drain the battery quickly, especially if used continuously.
Yes, you can use USB hubs or AC adapters, but ensure the total power draw does not exceed the backpack’s capacity to avoid overload.
No, the backpack complies with safety and electromagnetic standards. The radiation emitted by Bluetooth and radio signals is minimal and well within safe limits.
Store the backpack in a cool, dry place at 0°C to 25°C (32°F to 77°F). Avoid extreme temperatures, which can damage the battery or other components.
Orders takes 3-5 working days to be processed for shipment and delivered depending on the location.
We are currently developing a “Buy Now, Pay Later” program. Once it’s ready, we will announce the details and how you can take advantage of this flexible payment option. Stay tuned!
The starting price is from N200,000 depending on the model to be purchased. Kindly pre-order using the link below https://subscribe.iress.ng. Our sales representative will reach out to you to validate and process your order.
To maintain efficiency:
- Clean the solar panel regularly with a microfiber cloth.
- Angle the panel directly towards the sun for optimal charging.
- Avoid scratching or damaging the panel surface.
The AM/FM radio covers standard broadcast frequencies:
- FM: 87.5 – 108.0 MHz
- AM: 530 – 1700 kHz
The LED screen is designed to consume minimal power and conserve energy when not in use.
Yes, the AC outlet supports 220V output, making it compatible with devices used in many countries. However, always confirm the power rating of the device to ensure it stays within the 180W limit.
The backpack comes with several safety features, including:
- Overload protection
- Short-circuit protection
- Battery management system (BMS) to prevent overcharging and over-discharging.
The backpack performs best in temperatures between -10°C to 45°C (14°F to 113°F). Extreme cold or heat may affect the battery’s efficiency and lifespan. Avoid leaving it exposed to extreme conditions for prolonged periods.
No, the backpack’s power output is not designed for jump-starting vehicles. It’s best used for charging portable electronics and powering small appliances.
Signs that the battery may need replacement include:
- Reduced runtime despite full charge
- Inconsistent charging behavior
- Battery level drops rapidly during use
Consult the product manual to see if the battery is replaceable or contact the manufacturer.
It can power small medical devices if within the 180W range for a few hours. However, always check the device’s power requirements for safe usage during emergencies.
Yes, the USB Type-C port and some USB outputs support fast charging protocols (like PD or Quick Charge). Make sure your device is compatible with these protocols for optimal charging speed.
No, our models do not support external solar panels. Only a compatible panel type and connector port can charge the batteries.
Yes, if the power consumption of the fridge or cooler is under 180W. However, keep in mind that running such devices may drain the battery quickly.
To pair your phone:
- Turn on Bluetooth on the backpack and your phone.
- Look for the backpack’s Bluetooth name in your phone’s list of available devices.
- Select it to pair. No default passcode is required.
Once paired, you can stream audio through the backpack’s speakers.
You can order replacement parts directly from our website under the “Accessories and Parts” section or contact customer support for guidance.
If the solar panel isn’t charging:
- Ensure direct sunlight is hitting the panel.
- Check all cables and connections for damage.
- Reset the power system and try again.
If the issue persists, the panel or charging port may need repair or replacement.
No, our models only come with wire charging ports integrated into the backpack.
To extend battery life:
- Charge to 100% always before disconnecting the charger.
- Avoid completely draining the battery.
- Keep it in a cool, dry place.
Yes, as long as the tool’s charger or battery pack is within the 180W range. Many power tools can be recharged via the AC outlet.
The backpack operates silently, except for any sound from the radio speakers. There are no moving parts like fans that generate noise.
One of our models offer real-time power monitoring on the LED screen, showing how much power each connected device consumes. Check your user manual for this feature.
While the backpack itself doesn’t have built-in anti-theft mechanisms, you can use:
- A padlock for the zipper compartments.
- Anti-theft cables to secure it when stationary.
Yes, but power output may be shared across ports. For example, if multiple devices are connected, the charging speed might slow down to distribute power evenly.
If the AC outlet stops working:
- Check the battery level on the LED screen.
- Reset the system by turning off the backpack and disconnecting all devices.
- Ensure the connected device’s power is within the 180W limit.
If the problem persists, contact customer support.
The backpack can work like a portable UPS for small devices by supporting pass-through charging. However, it’s not recommended for critical systems requiring instant switchover, like servers.
When the backpack or battery reaches the end of its life, recycle it at a certified e-waste center or battery recycling facility. Avoid disposing of it in regular trash due to its lithium-ion battery.
Answer:
Our customer service team can be reached by phone on +234 813 969 8349
, +234911387463(0-9) email at hello@iress.ng, or through our website’s contact form www.iress.ng
– Our customer service hours are Monday to Friday, 9 AM to 5 PM (local time).
– We strive to respond to all inquiries within 2 business days.
The backpack is splash-resistant, but avoid exposing it to heavy rain or submerging it. Use a rain cover or waterproof bag for extra protection during wet conditions.
The radio can run for 8-10 hours on a full charge, depending on the volume and usage. Using Bluetooth at the same time may reduce this runtime.
With proper care, the solar panel can last 15-20 years. Keep it clean and avoid scratching the surface to maintain its efficiency over time.
Yes, the battery is safe and well packaged for user-replacement. If the battery needs replacement, contact the manufacturer or authorized service centers to purchase replacement.
Yes, the backpack is perfect for outdoor lighting. LED lights typically consume low wattage, so you can run them for several hours without depleting the battery quickly.
The built-in inverter ensures stable voltage output to protect your devices from surges or drops. It also features over-voltage and under-voltage protection.
Maintenance tips include:
- Wipe the solar panel clean after use.
- Store the backpack in a cool and dry place if unused for long periods.
- Check for wear and tear on cables and connectors periodically.
The backpack is lightweight and designed for mobility. It features padded straps to distribute weight, providing power on-the-go.
No, the backpack is not designed for charging car batteries. However, you can charge small accessories like dashcams or GPS units via the USB ports.
No, our current models allow only direct charging of the batteries.
Yes, the AC outlet supports 220V. However, you may need plug adapters if traveling to countries with different socket types.
Take the solar panel to a recycling facility that handles electronic waste.
Yes! The backpack is designed for daily use, offering both power and storage for essential devices, making it a great companion for diverse users.
The total weight of the backpack, including the solar panel inverter and battery, is approximately 4.5kg, making it lightweight and easy to carry.
Send a proposal to our sales desk at hello@iress.ng. Our sales representatives will reach out to you with the registration process.